How to add, link and manage WhatsApp accounts

What is a WhatsApp account in Wassuply?#

An account in Wassuply is one WhatsApp number, linked to the app as a device and running WhatsApp Web inside its own window. All your numbers run side by side, so you never log out of one to use another. Wassuply works with normal WhatsApp and WhatsApp Business app numbers; it does not use the WhatsApp Business API.

Your numbers are listed under Accounts in the sidebar, with a count such as 3/5 showing how many are connected, and a small figure next to each name for messages sent today. Click an account to open its live WhatsApp view. How many numbers you can add depends on your plan (see pricing): at the limit, Add Account shows "Account limit reached" and stops, and an expired plan makes the app read-only.

How do you add and link a WhatsApp number?#

You add the account in Wassuply, then link it by scanning the QR code that WhatsApp Web shows, using WhatsApp on the phone that holds the number.

1. 1

   Open Add Account

   Click Add Account at the bottom of the sidebar, the + next to Accounts, or Add Account on the Accounts screen.

2. 2

   Name the account

   Type a label you will recognise, such as Sales 1. It is only shown inside Wassuply.

3. 3

   Add the phone number

   Enter it with the country code, digits only, for example 447712345678. It is optional here, but warm-up needs it.

4. 4

   Choose a group (optional)

   If you have account groups, pick one from Group (optional).

5. 5

   Click Connect Account

   Wassuply creates the account and opens its WhatsApp view, where WhatsApp Web shows a QR code.

6. 6

   Scan the QR code

   On your phone, open WhatsApp, go to Linked devices, tap Link a device and scan the code in Wassuply.

7. 7

   Wait for Connected

   When WhatsApp Web loads your chat list, the status turns to Connected and the number is ready to warm up or send.

To add many accounts at once, click Import on the Accounts screen and paste one per line, as Sales 1 | 447712345678 or just the number. Your plan's limit is checked for every line, and lines over it are skipped. Each imported account still needs its QR code scanned. For the full first-run walkthrough, see Getting started.

What do the account statuses mean?#

The status tells you whether WhatsApp Web is logged in and usable for that number. Wassuply reads it from the WhatsApp Web page itself, re-checking every loaded account every 15 seconds.

The Accounts screen totals these in cards and filters the list with the All, Connected, Disconnected and Banned tabs. When an account turns Banned, Wassuply shows an alert that stays until you close it, plus a desktop notification if notifications are on. If an account has not been seen connected for 12 days or more, its row shows an amber badge with the idle days, red from 13 days: open it so WhatsApp Web can reconnect before the linked session expires.

How do you rename an account or change its settings?#

Right-click the account in the sidebar and choose Edit Account to change its Account Name and Group (folder), then click Save.

The right-click menu also has View WhatsApp, Account Settings, Transfer to Another PC (Transfer to Another Computer on a Mac) and Remove Account. On the Accounts screen, hover a row for its Open, settings and bin icons, or click the small pencil next to the number to edit it. Account Settings has three tabs, saved with Save Changes:

General

Account Name, WhatsApp Number, Group and Daily Message Limit, the per-number daily cap explained in Sending safety.

Fingerprint

The browser identity this number presents to WhatsApp Web, covered below.

Proxy

Assigned Proxy, which stays Direct connection (no proxy) until you choose one. See Proxies.

How do you organise accounts into groups?#

Account groups are coloured folders that keep related numbers together in the sidebar and on the Accounts screen. They are not WhatsApp groups; for those, see WhatsApp group tools.

• Create: open Groups under Manage, click New Group, enter a Group Name, pick one of 8 colours under Color, add optional Notes and click Save.
• Assign: choose the group when you add the account, in Edit Account or Account Settings, or drag the account's row onto a folder on the Accounts screen.
• Rename: double-click the group name in the sidebar and press Enter.
• Reorder: hover a group or account in the sidebar and use the up and down arrows, or drag rows on the Accounts screen.
• Delete: use the bin icon on the Groups screen. The accounts are kept and move to No Group.

How does Wassuply keep each number separate?#

Each account runs in its own browser session with its own cookies and storage, its own browser fingerprint and, if you assign one, its own proxy, so your numbers do not appear to WhatsApp as one browser on one connection.

• Separate session: each number's WhatsApp login is stored on your computer in a folder used only by that account.
• Browser fingerprint: generated when you add the account and on by default, shown by the FP badge. In Account Settings → Fingerprint you can switch Fingerprint Spoofing off, click Regenerate, or set values such as User Agent, Timezone, Screen Size, CPU Cores and RAM. Keep the same Window ID (noise seed) so the fingerprint stays consistent across reloads.
• Optional proxy: a proxy per number stops your numbers sharing one IP address. Numbers with one show a Proxy badge.
• One job at a time: a number already sending a campaign, running warm-up or working on a Group Builder job is refused by other jobs and greyed out in the campaign wizard.

Wassuply keeps a limited number of sessions loaded at once, set by Warm Pool Size in Settings → Sending (default 5, from 1 to 20). Other accounts load when you open them or a job needs them, and the least recently used idle session closes to make room. See How Wassuply works.

How do you back up a number and move it to a new computer?#

Back the number up to your encrypted cloud vault on the old computer, then restore it on the new one while signed in to the same Wassuply account.

1. 1

   Back up the number

   Right-click the account and choose Transfer to Another PC (Transfer to Another Computer on a Mac), or click Account at the bottom of the sidebar and press Back up next to the number.

2. 2

   Let the upload finish

   The logged-in session is encrypted with AES-256 on your computer and uploaded to Wassuply's cloud. The account's view closes briefly while it is copied; reopen it afterwards.

3. 3

   Sign in on the new computer

   Install Wassuply and sign in with the same account. If your device seats are full, deauthorise the old computer first, as explained in Plans, licences and devices.

4. 4

   Restore from the Cloud vault

   Click Account, find the number under Cloud vault and click Restore. It is added as a new account with its name, number, fingerprint and privacy settings.

5. 5

   Open the restored account

   Click it in the sidebar. If WhatsApp Web shows a QR code instead of your chats, link it again from your phone.

A backup needs a linked session; an account that was never connected stops with "No WhatsApp session found". Backing up the same account again replaces its previous backup, and the bin icon in the vault deletes one permanently.

How do you remove a number?#

Right-click the account in the sidebar and choose Remove Account, or click the bin icon on its row on the Accounts screen, then confirm.

Removing deletes the number's WhatsApp session from your computer and takes it out of campaigns, warm-up sessions, Group Builder jobs and sequences. Wassuply refuses while the number is busy with one of those jobs and names the job to stop first. To remove several, tick their rows and click Delete.

Frequently asked questions#