How to use the Wassuply customer portal

What is the Wassuply customer portal?#

The customer portal at wassuply.com/portal/ is where you manage your Wassuply account in a browser. It uses the same login as the desktop app, which is where you actually warm up and send. The sidebar has these sections:

Download is a full page: choose Mac or Windows, then download and follow the step-by-step install guide for that computer. A download card under the menu shows the current version (1.0.4) and an Install steps link to it. Each tab has its own address ending in #download, #billing and so on, so you can bookmark it.

How do I create an account and sign in?#

Create your free account at sign-up or with Create account on the portal login card, confirm your email, then log in with that email and password. Use the email your plan is under.

• Sign-up page. /signup/ asks for your WhatsApp number, email, name and a password of at least 8 characters, then sends a confirmation email.
• Confirm your email. After sign-up the card changes to Check your email. The confirmation link brings you back to the portal on Get started. If you log in before confirming, the portal reminds you to confirm first.
• Resend email. Only one email per address is allowed every 60 seconds, so Resend email counts down before it works again. Check spam before resending.
• Or email me a login link. Sends a one-tap login link to an existing account, with no password needed. If you forgot your password, use it, then set a new one in Settings.
• Remember me fills in your email next time. After too many wrong passwords, sign-in for that email is paused for a few minutes and the message says how long.

What is the Get started checklist and how does each step tick?#

Get started is a 4-step checklist that ticks itself from what the portal can see. It is your landing tab until all 4 steps are done or you press Skip for now or All set - go to my overview →; until then Overview shows a Finish setting up reminder.

What do Overview and Devices & sessions show?#

Overview is the summary of your plan and usage; Devices & sessions lists the computers signed in to your account and your cloud backups.

Current plan

Plan name, status (Active, Expired, Revoked, Suspended or No plan) and expiry date or Lifetime plan, with Renew or choose a plan → when not active, plus Manage billing and Redeem a code.

Stats

WhatsApp accounts (limit), Device seats, Days remaining and Cloud sessions, then an Activity line with when the app was last active and how many devices are online.

Your devices

Device, system and app version, last seen and an online, offline or revoked status. Deauthorize frees that seat; the app there stops sending, and signing in there again reclaims a free seat.

Cloud sessions

WhatsApp numbers backed up to the encrypted cloud vault, with phone, size, status and date. You restore them from the desktop app, not the portal.

Seats, plan states and moving computers are explained in plans, licences and devices.

What can I do in Billing?#

Billing shows your plan's renewal status and lets you renew, redeem a code, get invoices, set billing details and request cancellation. Renew / upgrade → opens pricing.

• Have a gift or activation code? Enter it and press Redeem. Each code works once and the desktop app picks up the plan within about a minute.
• Purchase history lists every payment with date, amount, method and status. View invoice opens the invoice in a new tab (allow pop-ups); Download PDF there opens your browser's print dialog, where you save it as a PDF.
• Billing details: Company name and Tax / VAT ID are optional and appear on invoices after Save billing details.
• Cancel your plan: add an optional reason and press Request cancellation. This sends a cancellation request to the Wassuply team as a support ticket, and access stays active until the end of the current period.

How do support tickets and Refer & earn work?#

Support is where you open and follow tickets; Refer & earn gives you a code to share. Replies to tickets arrive in the portal and by email.

• Open a ticket: enter a Subject and Message and press Submit ticket. Your tickets shows each conversation; reply with Send while it is open, and rate the help from 1 to 5 stars once it is closed. Book a call opens the demo booking page.
• Your referral code: Copy code or Copy invite link (a pricing link carrying your code). Friends joined and Rewards earned count your referrals, and the table lists friends with a masked email, status and join date.
• Were you invited? Enter a friend's code and press Apply code to credit them.

How does Phone verification work in the portal?#

Phone verification checks a CSV of numbers with your own NumLookupAPI account: whether each number is valid, whether it is a mobile, and its carrier and country. It does not check whether a number has WhatsApp.

1. 1

   Save your key

   Create a free account at NumLookupAPI, paste the key into Your NumLookupAPI key and press Save & test. The status shows checks left this month; the test does not use one.

2. 2

   Load a CSV

   Drop a CSV with a header row (up to 25 MB) or press Download a sample CSV. The number column is picked automatically; change it under Column with the numbers if needed.

3. 3

   Choose options

   Set Default country (two letters, such as GB) for numbers without a country code, and Speed: Auto, Careful (10 a minute, for the free plan) or Fast.

4. 4

   Start verification

   Press Start verification. Counters show Checked, Valid, Mobile, Invalid and Failed; Stop keeps what is done.

5. 5

   Download

   Press Download results CSV (your columns plus a wassuply_result column and NumLookupAPI's fields), Valid numbers only or Valid mobiles only.

The key is saved to your Wassuply account, so it works on any browser you log in from. Numbers go from your browser straight to NumLookupAPI, not through Wassuply's servers. On a rate limit the tool waits 61 seconds and retries; it stops if your monthly quota runs out or the key is rejected. Results stay in the tab until you download them, and the table shows the first 300 rows.

How do Ban appeal and Settings work?#

Ban appeal writes a review request for a banned WhatsApp number, and Settings holds your profile and password.

• Ban appeal: type the banned number, choose one of 10 reasons and a tone (Professional, Heartfelt, Detailed, Brief or Urgent), edit the text if you like and press Copy appeal. Paste it into WhatsApp's Request a Review form on your phone. See ban recovery.
• Profile: your email (read-only), Display name, Phone and Address. Save profile syncs them to the desktop app.
• Security: a New password of at least 8 characters and Update password. The same password signs you in to the app.
• Log out, here or in the top bar, signs you out of the portal.

Frequently asked questions#